Supermarket chain Albert Heijn has begun bringing its systems back online, allowing customer service to resume partial operations. The retailer announced that customers can now ask questions via chat for the first time since the 11 October cyber attack. Additionally, the company is gradually reopening online grocery ordering. A first group of regular customers—including business clients and subscription holders—can place orders starting Wednesday. However, delivery capacity remains limited to one-third of normal levels, meaning some regular delivery slots may shift. The retailer plans to expand both product availability and delivery slots throughout the week, with delivery drivers returning to the road on Friday.
Financial impact and police filing
To compensate subscription holders, Albert Heijn is offering a €10 store credit. This payment comes in addition to the €10 voucher provided to customers whose orders were cancelled between 11 and 22 October. Meanwhile, parent company Ahold Delhaize officially filed a police report on Monday regarding the cybersecurity incident. The company had proactively taken systems offline to contain the attack, disrupting websites and apps across several brands, including Etos, Gall & Gall, Food Lion, and Stop & Shop. While Ahold Delhaize has not disclosed financial figures, retail experts estimate that Albert Heijn lost up to €200 million in revenue during the outage.
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